FAQ’s

General:

I have a question regarding a product. Is there someone I can talk to about it?

Our knowledgeable staff are ready to answer any questions you might have and to help you find the best product to meet your needs. You can email your questions to info@fcmse.ca or call us at 1(877) 758-1785  to speak to a representative.

I’m a supplier and I carry products you may be interested in. What’s the best way to get in touch with you?

Visit our Contact Us page and fill out the Contact form with your information and any relevant details and one of our representatives will respond to your request.

Orders:

How do I place an order?

You can place an order online or call us at 1(877) 758-1785 to place an order by phone. 

Do I need to have an account to order?

Setting up an account will provide a speedier checkout experience on future visits, but you don’t need to have an account with us to place an order.

How do I cancel an order?

If you need to cancel an order, please contact our customer service team as soon as possible. 1(877) 758-1785.

Shipping:

Where do you ship to?

We ship anywhere within Canada. 

How long until I receive my order?

Shipping times will vary depending on the products and where an order is being delivered to. For more details on our shipping policies, see our Shipping page.

Can I track my order online?

Tracking information will be emailed to you once your order has been shipped if it is being shipped via a courier service. If you have any questions regarding tracking, contact our customer service team at: 1(877) 758-1785.

Returns:

Can I return a product I ordered?

You can find our full Return Policy on our Return & Refund Policy page.

Home is where the heart is,

but many patients need support so they can remain in the place they are most comfortable with. Their Home! That is where we come in. Our knowledgeable and professional staff will help you to evaluate your options and help you make the right decision to improve your quality of life and retain the highest level of independence possible.